You could be eligible for assistance on your local phone service.

 

Your telephone company encourages eligible low income residential customers to take advantage of available discounts on their telephone bills though the Lifeline program. 

Customers with limited incomes can receive discounts, the amount of which depends on how the customer qualifies for the program. In addition, the customer can choose to have the discount applied to certain broadband services if they are eligible and subscribe to qualified service plans. (Please visit http://www.lifelinesupport.org/ls/changes-to-lifeline.aspx to receive more details on minimum service standards and restrictions on how often customers can switch providers.)

There are two possible discount amounts available depending on the criteria a customer uses to qualifies for the program. They are:

Group A. Customers who qualify for the program using one of the eligibility criteria below will receive a federal discount and a Michigan-specific discount totaling $11.25 per month (up to $12.35 for customers age 65 or older) on voice, broadband or bundles of voice and broadband services. 

  • Medicaid
  • Federal Public Housing Assistance
  • Supplemental Security Income (SSI)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Low-Income Home Energy Assistance Program (LIHEAP)
  • National School Lunch Program
  • Temporary Assistance for Needy Families
  • Household income below 150% of Federal Poverty guideline

Group B. Customers who qualify for the program using one of the eligibility criteria below will receive a federal discount of $9.25 per month on voice, broadband or bundles of voice and broadband services. Customers in this group do not qualify for the Michigan-specific discounts.

  • Veteran's Pension Benefit Program
  • Veteran's Survivor's Benefit Program

More Information and Applications

If you believe that you or someone you know satisfies the above requirements, please contact us at (866) 321-2323 for more information about these discounts or use the links below to download an application. 

2017 Lifeline Application Package

2017 CenturyLink Lifeline Application (for CenturyLink customers only) 

2017 Enhanced Tribal Application Package

2017 CenturyLink Enhanced Tribal Application Package (for CenturyLink customers only)

Please click on the appropriate application link above to see a current list of eligibility guidelines, including a table of eligible income amounts.

Regulations established by the Federal Communications Commission prohibit any household from receiving more than one Lifeline discount and Lifeline customers will be asked to verify their continued eligibility for the program on a regular basis.

Lifeline is a government assistance program, the service is non-transferable, only eligible consumers may enroll in the program, and the program is limited to one discount per household. Please review the application carefully to ensure compliance with federal regulations.

If you have questions or need any further information, please contact:

Lifeline Administration Services
P.O. Box 11037
Lansing, MI 48901

Toll Free (866) 321-2323 or visit www.lifeline.gov

* For additional information on rates, terms, conditions and service features for Lifeline discounts, please consult the local exchange tariffs or website of your local phone company.